Customization Policy
Customization policy is important for customer to find a test solution that fits their work. At Cell Instruments, we pride ourselves on being client-centered, striving to fulfill the diverse needs of our customers in packaging material testing, medical device testing, and beyond. Through years of industry experience and technological advancements, we recognize that each customer’s requirement is unique and cannot be replicated. As a result, to meet the personalized demands for product performance and functionality, we have launched our customization services.
Whether it’s minor adjustments to existing products or the design and development of entirely new products based on customer specifications, we are committed to delivering satisfactory solutions. Through customization, we aim to establish stronger partnerships with our customers and jointly drive industry progress and development.
We understand the significance of customization services, which not only challenges our technical capabilities but also tests our service quality. Therefore, we have established a comprehensive customization process and policy to ensure the smooth operation of these services and maximize value for our customers.
Customization Policy in two kinds
1. Customization Policy: Basic Type Process
Process of Basic Customization
- Customers propose adjustments to parameters such as measurement range, size, and programming.
- Our sales team discusses in detail with customers to clarify the adjustment objectives and specific needs.
- Our technical department assesses the feasibility of the adjustments and provides a tailored solution.
- Once the solution is confirmed by the customer and payment arranged, we proceed with the development phase.
- Development is conducted according to the adjusted parameters, including software modifications and hardware adjustments.
- Internal testing is conducted to ensure stable product performance.
- Customers conduct acceptance testing to confirm that the adjusted product meets their needs.
- We deliver the product to the customer.
Policy of Basic Customization
- Basic customization aims to fulfill customers’ individual needs by precisely adjusting product parameters.
- Customers must clearly communicate their adjustment needs and accept any additional costs that may arise.
2. Customization Policy: Primary Type
Types of Primary Customization
1. Customer-Provided Standard Customization
- Customers provide relevant standards and express the need to conduct tests outlined in those standards.
- We thoroughly study the standards, develop testing protocols, and design the corresponding products.
- Customers provide samples for testing, and we make adjustments and optimizations based on the test results.
2. Sample-Based Customization
- Customers provide samples and provide detailed descriptions of the desired testing methods and approaches.
- Based on the samples and test descriptions, we design and manufacture testing equipment that meets the customer’s specific needs.
- Customers participate in the design process to ensure the product meets their unique requirements.
3. Upgrading Traditional Methods
- Customers express the need to upgrade traditional methods to automated and more efficient solutions.
- We analyze existing methods, propose upgrade plans, and implement the necessary technological advancements.
- The upgraded products aim to improve testing accuracy, efficiency, and automation levels.
Policy of Primary Customization
- Primary customization services are customer-oriented, aiming to provide stable, matching, automated, and highly efficient solutions.
- Customers must clearly define their customization goals and expected outcomes, and we will provide tailored services based on their requirements.
- Depending on the complexity and workload of the customization, we will provide detailed quotations and delivery schedules.
Regardless of whether it’s basic or primary customization, we always start from the customer’s needs, adhering to industry standards. We maintain close communication with customers to ensure a smooth customization process and provide continuous after-sales service and technical support.